Survey questions are not visible on survey pageIssue The customer created a custom application and wanted to setup survey email. The email is received but the survey is not opening.ReleaseAny ReleaseCauseCustomer is not using the OOB Notification: https://[instance].service-now.com/nav_to.do?uri=sysevent_email_action.do?sys_id=50ddfc32c7323010e028dc8703c2607d%26sysparm_view=advanced And the customer's implementation is incorrect. When assessment is triggered, there is an event triggered "assign.send_survey" in the table "asmt_assessment_instance". So the notification needs to be created in the "asmt_assessment_instance" table and not the table that caused the trigger. In addition, the URL should contain the asmt_assessment_instance sys_id that was created.ResolutionSuggested the customer to either activate the OOB Notification and deactivate their custom implementation: https://[instance].service-now.com/nav_to.do?uri=sysevent_email_action.do?sys_id=50ddfc32c7323010e028dc8703c2607d%26sysparm_view=advanced Or, update their custom implementation and pattern it to OOB implementation.