AI Search search result counts in navigation tab and total number for each tab are not matched if one record with multiple attachments contents are hit - Known Error

AI Search search result counts in navigation tab and total number for each tab are not matched if one record with multiple attachments contents are hit Description AI Search search result counts in navigation tab and total number for each tab are not matched if one record with multiple attachments contents are hit

Steps to Reproduce

Steps to reproduce 1. Enable AI Search and make sure /sp portal is enabled with AI Search. 2. Create 3 attachments with file names eg. test_attach1.txt, test_attach2.txt and test_attach3.txt, add contents eg. "email" inside the files. 3. Navigate to /sp, search with keyword "email". 4. In the search result, go to Knowledge tab and you can see the counts in navigation tab and total number for this tab is matched. (in my OOTB, it's 11) 5. Find one of the KB in the search result, eg. KB0000030. 6. Navigate to kb_knowledge table and open KB0000030 in platform. 7. Attach the 3 attachments created in step2. 8. Repeat step3~4 and check the count again.

Expected behavior: The count in the navigation tab should be matched with total number which is 11. Actual behavior: The count in the navigation tab is +3 due to the attachments which is not matched with total number for knowledge tab. (refer to PRB1739686_01.JPG)

Workaround uncheck "Show parent for results that are attachments" option on the search application page

OR

Disable search for attachments

OR

Disable the results count option on the search application page