Migrating from ServiceNow ILMT V1 Integration to ILMT V2 Integration Issue IBM announced the end-of-life for the IBM License Metric Tool (ILMT) REST API v1, with removal and end-of-support scheduled for the end of 2024. Once IBM sunsets ILMT REST API v1, the ServiceNow Software Asset Management (SAM) ILMT V1 integration will start failing. Consequently, organizations relying on ILMT REST API v1 must transition to ILMT REST API v2 to ensure continued functionality and support. This transition is crucial for maintaining accurate software usage tracking, license compliance, and integration with systems such as ServiceNow Software Asset Management (SAM). Failure to migrate to ILMT REST API v2 will result in disruptions to software asset management for IBM products installed on your environment. Resolution To address the end-of-life for ILMT REST API v1 and ensure continuity in software asset management processes, use the following steps to transition to ILMT REST API v2: 1) Review the ServiceNow ILMT integration documentation. Refer to the ServiceNow documentation for prerequisites necessary to transition to the ILMT v2 integration. 2) Update the Connect to ILMT using property to use ILMT REST API v2 Set the Connect to ILMT using (sn_samp_ibm_lic.ilmt_api_version) Software Asset Management property to v2 API’s. Refer to the ServiceNow documentation for detailed instructions. 3) Known issue: validate connection UI action Issue: The "Validate Connection" UI action does not function if you are using ILMT v2 integrations in the Washington DC and earlier releases.Resolution: There is an update set available on PRB (PRB1732950) to address this issue. If you encounter this issue, please raise a support case for any additional assistance. By following these steps, you can ensure a smooth transition from the ILMT v1 to ILMT v2 integration in ServiceNow, maintaining the efficiency and accuracy of your software asset management processes.