In Software Asset Workspace, the "Total cost" is generated incorrectly when "glide.sys.date_format" property value is other than the default format: yyyy-MM-dd - Known Error

In Software Asset Workspace, the "Total cost" is generated incorrectly when "glide.sys.date_format" property value is other than the default format: yyyy-MM-dd Description In Software Asset Workspace, the "Total cost" is generated incorrectly when "glide.sys.date_format" is a custom value such as dd-MM-yyyy, and not the default yyyy-MM-dd.

Client Script "Update total cost onChange subscription" does not recognize date formats other than 'yyyy-MM-dd' for the start date and end date of the software entitlement in the workspace view. https:// .service-now.com/sys_script_client.do?sys_id=6817f138079720106986e7430ad30051

Steps to Reproduce

Set the "glide.sys.date_format" property value to dd-MM-yyyy The default format is: yyyy-MM-dd https:// .service-now.com/sys_properties_list.do?sysparm_query=nameSTARTSWITHglide.sys.date_format Navigate to Software Asset Workspace --> License Operations, and open any Entitlement with License type as "Subscription" Attempt to change the "Subscription period" other than "Entire Subscription Period", the "Total cost" is generated incorrectly due to the new date format preference. It has been observed that the Entitlement Total Cost is functioning properly in the classic view of the [alm_license] table, but not in the workspace view . But when default format is used: yyyy-MM-dd, then the Total Cost calculation is correct on both Software Asset Workspace & [alm_license] table. Workaround This problem is currently under review and targeted to be fixed in a future release. Subscribe to this Known Error article to receive notifications when more information will be available.