Mobile Publishing Public iOS Distribution - AppStoreConnect Metadata: App Privacy and App Accessibility for ServiceNow Mobile AppsSummary<!-- /*NS Branding Styles*/ --> .ns-kb-css-body-editor-container { p { font-size: 12pt; font-family: Lato; color: var(--now-color--text-primary, #000000); } span { font-size: 12pt; font-family: Lato; color: var(--now-color--text-primary, #000000); } h2 { font-size: 24pt; font-family: Lato; color: var(--now-color--text-primary, black); } h3 { font-size: 18pt; font-family: Lato; color: var(--now-color--text-primary, black); } h4 { font-size: 14pt; font-family: Lato; color: var(--now-color--text-primary, black); } a { font-size: 12pt; font-family: Lato; color: var(--now-color--link-primary, #00718F); } a:hover { font-size: 12pt; color: var(--now-color--link-primary, #024F69); } a:target { font-size: 12pt; color: var(--now-color--link-primary, #032D42); } a:visited { font-size: 12pt; color: var(--now-color--link-primary, #00718f); } ul { font-size: 12pt; font-family: Lato; } li { font-size: 12pt; font-family: Lato; } img { display: ; max-width: ; width: ; height: ; } } Overview When creating a custom Mobile Publishing app on App Store Connect for public distribution, you are asked to fill in metadata under two Trust & Safety sections: App Privacy and App Accessibility. This article documents the standard settings used by the branded ServiceNow Agent and Now Mobile iOS apps so you can use them as a reference when setting up your own distribution. Customers should fill in these fields according to their own use cases. The settings below reflect ServiceNow's standard configurations and can be used as a starting point where applicable. Part 1 — App Privacy Privacy Policy FieldValuePrivacy Policy URLhttps://www.servicenow.com/service-privacy.html or provide your ownUser Privacy Choices URL(leave blank) Data Types Collected The following 9 data types are collected from the ServiceNow Agent and Now Mobile apps. The settings below apply to both apps — they are identical. CategoryData TypePurposesLinked to User IdentityLocationCoarse LocationProduct Personalization, App Functionality, AnalyticsYesUser ContentPhotos or VideosAnalytics, App FunctionalityNoAudio DataApp FunctionalityNoSearch HistorySearch HistoryProduct Personalization, App Functionality, AnalyticsYesIdentifiersUser IDProduct Personalization, App Functionality, AnalyticsYesDevice IDApp FunctionalityYesUsage DataProduct InteractionAnalyticsNoDiagnosticsCrash DataApp FunctionalityNoPerformance DataApp FunctionalityNo Product Page Preview Summary Based on the data types above, App Store Connect will display the following groupings on the app's product page: Data Linked to YouData Not Linked to You LocationSearch HistoryIdentifiers User ContentUsage DataDiagnostics Part 2 — App Accessibility App Store Connect requires you to declare which iOS accessibility features your app supports. The following settings apply to both the ServiceNow Agent and Now Mobile apps on iPhone and iPad. Supported Features Select Yes for both iPhone and iPad, then check the following six features: FeatureCheck?How it is supportedVoiceOverYesAll interactive elements have descriptive accessibility labels, hints, and traits. The app manages VoiceOver focus, posts announcements for status changes, and provides localized accessibility copy throughout.Voice ControlYesInteractive elements carry stable accessibility labels and identifiers, enabling Voice Control spoken commands such as "tap Submit" or "tap Cancel."Larger TextYesAll text uses Dynamic Type (UIFontMetrics) and adjustsFontForContentSizeCategory, scaling up to the largest Accessibility text sizes set in iOS Settings.Dark InterfaceYesThe app fully supports iOS Dark Mode via a theming system with light and dark color assets. All screens adapt to the user's system appearance preference.Differentiate Without Color AloneYesCharts and data visualizations use distinct fill patterns and shapes alongside color to distinguish data series, ensuring information is accessible to users with color blindness or color vision deficiencies.Sufficient ContrastYesThe app listens for the iOS Increase Contrast setting (UIAccessibility.isDarkerSystemColorsEnabled) and adjusts text and interface element contrast accordingly. Features Not Currently Supported Leave the following features unchecked: FeatureReasonReduced MotionAnimations play regardless of the iOS Reduce Motion system setting. This feature is not currently supported.CaptionsIn-app video content does not include closed caption tracks. Note: video content served from a ServiceNow instance may include captions if configured server-side, but this is not managed by the mobile app itself.Audio DescriptionsIn-app video content does not include audio description tracks. Accessibility URL Leave the Accessibility URL field blank. Additional Resources ServiceNow Privacy Statement Apple: Use accessibility features on iPhone Apple: App Accessibility Support Criteria For questions about Mobile Publishing, open a support case at support.servicenow.com. Release<!-- /*NS Branding Styles*/ --> .ns-kb-css-body-editor-container { p { font-size: 12pt; font-family: Lato; color: var(--now-color--text-primary, #000000); } span { font-size: 12pt; font-family: Lato; color: var(--now-color--text-primary, #000000); } h2 { font-size: 24pt; font-family: Lato; color: var(--now-color--text-primary, black); } h3 { font-size: 18pt; font-family: Lato; color: var(--now-color--text-primary, black); } h4 { font-size: 14pt; font-family: Lato; color: var(--now-color--text-primary, black); } a { font-size: 12pt; font-family: Lato; color: var(--now-color--link-primary, #00718F); } a:hover { font-size: 12pt; color: var(--now-color--link-primary, #024F69); } a:target { font-size: 12pt; color: var(--now-color--link-primary, #032D42); } a:visited { font-size: 12pt; color: var(--now-color--link-primary, #00718f); } ul { font-size: 12pt; font-family: Lato; } li { font-size: 12pt; font-family: Lato; } img { display: ; max-width: ; width: ; height: ; } } Rome+