HLA Data Input won't start - Support and Troubleshooting

HLA Data Input won't start .ns-kb-css-body-editor-container { p { font-size: 12pt; font-family: Lato; color: var(--now-color--text-primary, #000000); } span { font-size: 12pt; font-family: Lato; color: var(--now-color--text-primary, #000000); } h2 { font-size: 24pt; font-family: Lato; color: var(--now-color--text-primary, black); } h3 { font-size: 18pt; font-family: Lato; color: var(--now-color--text-primary, black); } h4 { font-size: 14pt; font-family: Lato; color: var(--now-color--text-primary, black); } a { font-size: 12pt; font-family: Lato; color: var(--now-color--link-primary, #00718F); } a:hover { font-size: 12pt; color: var(--now-color--link-primary, #024F69); } a:target { font-size: 12pt; color: var(--now-color--link-primary, #032D42); } a:visited { font-size: 12pt; color: var(--now-color--link-primary, #00718f); } ul { font-size: 12pt; font-family: Lato; } li { font-size: 12pt; font-family: Lato; } img { display: ; max-width: ; width: ; height: ; } } Problem: attempting to publish or start a data input, the input fails to start without indication of issues or problems.

Troubleshooting steps:

Validate Mid Server is up and running. Navigate to the extentsion contexts on the mid server to check status: sn_occ_data_input_extension.LIST Validate the state of data inputs. Stop targeted data inputs whatever state they are in and attempt to start them again. If that fails, restart the mid server. Start data inputs one by one.

Optional run script to activate/start/stop

var gr = new GlideRecord('sn_occ_base_data_input_config'); gr.setValue('status', '1'); gr.updateMultiple();

NOTE: You may need to run multiple Mid Server restarts to get it up and running. If that is the case, the recommendation is to increase JVM memory: https://docs.servicenow.com/bundle/washingtondc-servicenow-platform/page/product/mid-server/task/t_MIDServerOptionalConfiguration.html