Custom URL/SYOC RenewalSummaryThere may be an alert to renew the SYOC certificate. Customer can complete this entirely on their own by using the following...InstructionsBe sure the Custom URL is properly CNAME in DNSGenerate the CSR by navigating to Infrastructure Security Settings > Generate CSRSubmit the CSR to be signed by the customer Certificate AuthorityUpload the signed cert to Infrastructure Security Settings > Upload CertificateValidate the settings Infrastructure Security Settings > View SYOC SettingsRelated LinksIf you are unable to generate CSR in step 2 and receive error: "Resource in conflict. Request currently being processed" follow - https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB1638807 If you need help verifying the CNAME or just need help troubleshooting Custom URL, follow - https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0960602