Software lifecycle report in classic view is empty - Known Error

Software lifecycle report in classic view is empty Description Software lifecycle report in classic view has no records.

Steps to Reproduce

1. From filter nav type "Reports" ==> "View / Run" ==> Select "all" tab ===> Search for 'Software Lifecycle Report'

Observe that table is empty.

2. Go to Software Asset Management > Overview, [Software Asset Analytics] > End of Life Products widget.

https:// /$pa_dashboard.do?sysparm_dashboard=4949fbf90b010300823505c137673a8a&sysparm_editable=false&sysparm_active_panel=false&sysparm_ignore_default_filter=false&sysparm_breakdown_source=da4cd89e0b810300823505c137673a5a&sysparm_element=&sysparm_element_value=&sysparm_tab=cf8dbf3d0b010300823505c137673af7

Observe that widget shows 'No data to display'

Workaround For Yokohama and later releases: Issue will no longer exist

For Xanadu and past releases refer to below:

Main Cause

The filter conditions is using Lifecycle dot walk references instead of Current Lifecycle.

1 . Navigate to the report: Search in the navigation bar for "Reports" and search for "Software Lifecycle Report"

After selecting the report, click "Edit Report" and follow Step 2 to update the query.

2. Update the Filter Query to match below:

Changing from Lifecycle.Lifecycle Phase to "Current Phase"

Correct Final Query

3. For customers that don't require Classic view: An alternative is to view the report through Software Asset Management Workspace.

This can be done by going to "Software Asset Workspace", selecting the "License usage" tab and clicking on the "Reports" section below:

See "Software product lifecycle report" listed under "Reports"

4. Under Software Asset Management > Overview, [Software Asset Analytics] > End of Life Products widget.

The filter condition for End Of Life Products widget is using dot walking from the Lifecycle reference but needs to be modified to Current Phase. The Group By on the left side after you edit the widget also needs to be modified and should have value 'Current phase'.

To modify the filter, you need to be in the scope 'Performance Analytics - Content Pack - Software Asset Management Professional', then click on configuration under Software Asset Management > Overview [Software Asset Analytics] page

The changes should look like below

And the Overview page would then be displayed as below