<h2>The printer-friendly version does not support all video formats</h2><br/><div style="overflow-x:auto"><article><div ><h3 >Issue </h3><section><ul style="list-style-position: inside;"><li style="font-size: 10pt;"><span style="font-size: 10pt;">The printer-friendly version does not support all video formats</span></li></ul></section></div><div ><h3 >Resolution</h3><section><ul style="list-style-position: inside;"><li style="font-size: 10pt;"><span style="font-size: 10pt;">Follow below steps to user Printer friendly version on the Knowledge articles </span> <ul style="list-style-position: inside;"><li style="font-size: 10pt;"><span style="font-size: 10pt;">Open the article from kb_knowledge list</span></li><li style="font-size: 10pt;"><span style="font-size: 10pt;">Click on the 'View Article' related link</span></li><li style="font-size: 10pt;"><span style="font-size: 10pt;">Use the 'Printer friendly version' option from the profile menu</span></li></ul> </li></ul></section></div></article></div>