On-prem content upload zip file is too large and causes processing issues on customer instances - Known Error

On-prem content upload zip file is too large and causes processing issues on customer instances Description The on-prem content upload zip file is ~1.5GB in size for Utah. On certain customer instances, attaching / uploading the file to the record for the SAM on-prem content upload process to kick in takes a long time / gets stuck and fails.

The issue is reported even after the customer increases the max attachment size.

Steps to Reproduce

1) Enable Manage Software Library from Modules.

2) Go to Manage Software Library -> Import Software Library Content File -> Attach Content File

3) Attach SAM on-prem content zip file -> run import.

4) Upload process to kick in takes a long time / gets stuck and fails.

Workaround The SAM on-prem content zip file needs to be broken up into smaller chunks to avoid such issues. These smaller chunks can have size ranging from 300-400 MB to 1 GB. Smaller the size, faster the import. These chunks need to broken up in such a way that splits of a single table are not spread across different zips. All the splits of a single table should be included in a single zip file. After splitting a single zip file into smaller zip files, import all these zip files individually. Below is an example representation of 3 zip files for SAM.

Note: The above zip files need to be flat and should not be created within another zip/folder. These files need to be created and imported as separate zip files individually.