(OOTB) Out of the box local user accounts in sys_userSummary<!-- /*NS Branding Styles*/ --> .ns-kb-css-body-editor-container { p { font-size: 12pt; font-family: Lato; color: var(--now-color--text-primary, #000000); } span { font-size: 12pt; font-family: Lato; color: var(--now-color--text-primary, #000000); } h2 { font-size: 24pt; font-family: Lato; color: var(--now-color--text-primary, black); } h3 { font-size: 18pt; font-family: Lato; color: var(--now-color--text-primary, black); } h4 { font-size: 14pt; font-family: Lato; color: var(--now-color--text-primary, black); } a { font-size: 12pt; font-family: Lato; color: var(--now-color--link-primary, #00718F); } a:hover { font-size: 12pt; color: var(--now-color--link-primary, #024F69); } a:target { font-size: 12pt; color: var(--now-color--link-primary, #032D42); } a:visited { font-size: 12pt; color: var(--now-color--link-primary, #00718f); } ul { font-size: 12pt; font-family: Lato; } li { font-size: 12pt; font-family: Lato; } img { display: ; max-width: ; width: ; height: ; } } What are the following users for and what will happen if you deactivate them? - bm.scheduler- ml.admin, ml_report.user, sharedservice.worker- instance.sec.user, securitycenter.user- sitemap.scheduler.user- virtual.agent- guest- soap.guest- sn_ua.downloader- admin, article.alp, homepage.alp The above users are related to the ServiceNow (OOTB) Out of the box function. Please note that we don't recommend deactivating or deleting the above OOTB users. If you are not using the function, there is no impact on the function even if you deactivate it, but I believe that a warning message will occur if you do not deactivate related records such as jobs, so please consider deactivating it after verifying it in a non-production environment before deactivating it.(Please refer to the product documentation for jobs) User IdDescriptionDocumentbm.scheduler This user 'bm.scheduler' is activated upon activation of Benchmarks. It's a job execution user for ServiceNow Benchmarks.(All -> Benchmark -> Dashboard) ServiceNow Doc - Benchmarks overviewNote: The Benchmark Scheduler (bm.scheduler) user is added with Benchmarks. It’s required for Benchmarks data collection. ml.adminml_report.usersharedservice.worker These are the users who run the Machine Learning (Predictive Intelligence) job. KB0998555 - Existence of users ml.admin & ml_report.userFrom the Quebec version, there will be two OOB users created with names ml.admin & ml_report.user.These are users for carrying out ML solutions training jobs. KB1120383 - Recommendation for sharedservice.worker, instance.sec.user, ml_report.user usersThe sharedservice.worker - When it comes to predictive intelligence, solution models have to be trained. This is the user that is used to run jobs to train the data. instance.sec.usersecuritycenter.user The "instance.sec.user" user record was added as part of the Madrid release to act as the "Run as" user for the [PA AppSec] Daily Data Collection job, which collects for the Instance Security Dashboard. The 'securitycenter.user' user account is used to execute PA job related to Security Center ServiceNow Doc - Instance Security Center KB1120383 - Recommendation for sharedservice.worker, instance.sec.user, ml_report.user usersinstance.sec.user - [PA AppSec] jobs use this user to run jobs. sitemap.scheduler.userThis is the user who runs Sitemap Generator jobs.ServiceNow - Components installed with Sitemap Generatorvirtual.agentThis is the user used for Virtual Agent interaction. ServiceNow Doc - Installed with Virtual AgentThe Glide Conversation Server plugin (com.glide.cs) automatically installs a virtual agent user (virtual.agent) in the User [sys_user] table. Ongoing Virtual Agent interactions are assigned to this virtual agent user. KB0863748 - Why are interaction records having "assigned to" field as virtual agent? guestThe user record ' guest' is responsible for the inbound email actions and SSO logins when the data is coming from a different user.KB0790244 - Incoming email to ServiceNow- Guest Usersoap.guestBy default soap.guest user is used to run inbound SOAP requests to the instance when the "Require basic authorization for incoming SOAP requests" is UNCHECKED in the Web Services ServiceNow Doc - SOAP web serviceWhen an instance receives a SOAP message, it reviews the basic authentication header to determine if the SOAP user has rights to the instance. KB1120387 - Recommendation and details for MID Server user and soap.guest user ServiceNow Doc - Set guest user for soap requests [Updated in Security Center 1.3 and 2.0] sn_ua.downloaderThis user has been created as a part of an enhancement to isolate usage analytics operations to run using a separately defined user(Usage Analytics Downloader) and not using 'system'. This user will have fewer permissions compared to the 'system'KB1117374 - Information regarding user Usage Analytics Downloader (sn_ua.downloader)adminarticle.alphomepage.alpThese are sample users for system administrator, knowledge management user, and inventory management user.-