How to disable auto-creation of interaction_related_records for the scenario where either the agent/requester mentions an incident number in chat SummaryHow to disable auto-creation of interaction_related_records for the scenario where either the agent/requester mentions an incident number in chat ReleaseAnyInstructionsNavigate to interaction_relationship_policy.list2. Click on the record with 'Document table=task'. Since the incident table extends the task table, changes to this record will also apply to incident records.3. Set 'Create on mention' for that specific record to false, and this will prevent creating interaction_related_records when an incident number or link is mentioned in chat.4. The other fields ('Create on insert', 'Create on open', etc.) can also be configured to control other events that trigger the autocreation of interaction_related_records. This is a customization and needs to be tested on subprod. This is a suggestion customers can try.