When using document viewer of PDF, it is observed that the preview of the attached pdf is in low quality. - Known Error

When using document viewer of PDF, it is observed that the preview of the attached pdf is in low quality. Description While viewing the attached pdf in knowledge article, the preview of the attached pdf is in low quality and if we view the attached pdf outside viewer (in adobe or in browser) the preview of that pdf is in good quality. This issue is happening in platform document viewer.

Steps to Reproduce

1. Log into the instance. 2. Open the application navigator and search incidents > All 3. Open any record 4. Attach the provided pdf 5. While viewing the attached pdf, the preview of an attached pdf is in low quality.

Note -- This issue is happening in platform document viewer.

Workaround This problem is currently under review. You can contact ServiceNow Technical Support or subscribe to this Known Error article by clicking the Subscribe button at the top right of this form to be notified when more information will become available.