ECC Queue Retry Policy Documentation - Support and Troubleshooting

ECC Queue Retry Policy Documentation Summary In the plugin detail page there is link to "Product documentation" leads to " https://docs.servicenow.com/search?q=ecc_queue_retry_policy " that returns no information and even though the plugin page says "Last updated: 2024-06-08", which was 3 days ago, there is no documentation.

The plugin is available to the customers at least since 2017 but no documentation about this plugin is available.

Below is the exact ask

variables available in ecc_queue_retry_policy.condition_script return value or example for ecc_queue_retry_policy.condition_script Tried multiple different scripts, however every time they input anything to the "Condition script" field, retry policy stops working.

Information provided

Here is the do for reference https://docs.servicenow.com/bundle/washingtondc-servicenow-platform/page/product/mid-server/concept/ecc-queue-mid-server.html#d870630e550

Customer was using GlideEvaluator to evaluate the script and put a boolean value into "answer" variable as below.

below as part of the plugin data: answer = current.error_string.toString().startsWith('java.net.UnknownHostException');

In OOB instance, have below as part of the plugin data:

Example condition scripts - answer = current.error_string.toString().startsWith('java.net.UnknownHostException'); answer = current.error_string.toString().startsWith('java.net.SocketException');

-> Customer can write own script and pass the boolean value to 'answer' variable for condition to take effect accordingly . Also, can use current variable as shown in the above example in script.