How to configure and use Conversational Catalog ordering in Now Assist for Virtual AgentSummary<!-- /*NS Branding Styles*/ --> .ns-kb-css-body-editor-container { p { font-size: 12pt; font-family: Lato; color: var(--now-color--text-primary, #000000); } span { font-size: 12pt; font-family: Lato; color: var(--now-color--text-primary, #000000); } h2 { font-size: 24pt; font-family: Lato; color: var(--now-color--text-primary, black); } h3 { font-size: 18pt; font-family: Lato; color: var(--now-color--text-primary, black); } h4 { font-size: 14pt; font-family: Lato; color: var(--now-color--text-primary, black); } a { font-size: 12pt; font-family: Lato; color: var(--now-color--link-primary, #00718F); } a:hover { font-size: 12pt; color: var(--now-color--link-primary, #024F69); } a:target { font-size: 12pt; color: var(--now-color--link-primary, #032D42); } a:visited { font-size: 12pt; color: var(--now-color--link-primary, #00718f); } ul { font-size: 12pt; font-family: Lato; } li { font-size: 12pt; font-family: Lato; } img { display: ; max-width: ; width: ; height: ; } } Learn how to configure and use the Conversational Catalog ordering feature in Now Assist for Virtual Agent to allow users to order catalog items through a conversational interface. This article covers prerequisites, configuration steps, limitations, and how to verify whether a catalog item is configured for conversational ordering. Release<!-- /*NS Branding Styles*/ --> .ns-kb-css-body-editor-container { p { font-size: 12pt; font-family: Lato; color: var(--now-color--text-primary, #000000); } span { font-size: 12pt; font-family: Lato; color: var(--now-color--text-primary, #000000); } h2 { font-size: 24pt; font-family: Lato; color: var(--now-color--text-primary, black); } h3 { font-size: 18pt; font-family: Lato; color: var(--now-color--text-primary, black); } h4 { font-size: 14pt; font-family: Lato; color: var(--now-color--text-primary, black); } a { font-size: 12pt; font-family: Lato; color: var(--now-color--link-primary, #00718F); } a:hover { font-size: 12pt; color: var(--now-color--link-primary, #024F69); } a:target { font-size: 12pt; color: var(--now-color--link-primary, #032D42); } a:visited { font-size: 12pt; color: var(--now-color--link-primary, #00718f); } ul { font-size: 12pt; font-family: Lato; } li { font-size: 12pt; font-family: Lato; } img { display: ; max-width: ; width: ; height: ; } } All supported releases Instructions<!-- /*NS Branding Styles*/ --> .ns-kb-css-body-editor-container { p { font-size: 12pt; font-family: Lato; color: var(--now-color--text-primary, #000000); } span { font-size: 12pt; font-family: Lato; color: var(--now-color--text-primary, #000000); } h2 { font-size: 24pt; font-family: Lato; color: var(--now-color--text-primary, black); } h3 { font-size: 18pt; font-family: Lato; color: var(--now-color--text-primary, black); } h4 { font-size: 14pt; font-family: Lato; color: var(--now-color--text-primary, black); } a { font-size: 12pt; font-family: Lato; color: var(--now-color--link-primary, #00718F); } a:hover { font-size: 12pt; color: var(--now-color--link-primary, #024F69); } a:target { font-size: 12pt; color: var(--now-color--link-primary, #032D42); } a:visited { font-size: 12pt; color: var(--now-color--link-primary, #00718f); } ul { font-size: 12pt; font-family: Lato; } li { font-size: 12pt; font-family: Lato; } img { display: ; max-width: ; width: ; height: ; } } Prerequisites Install the following plugins before configuring Conversational Catalog ordering. Now Assist for Platform (sn_genai_platform) This plugin includes the following dependencies, which are installed automatically: UXC Generative AIChat Summarization for Virtual AgentNow Assist in Virtual AgentNow Assist in AI Search Now Assist in Conversational Catalog Request (sn_now_assist_cr) App ID: sn_now_assist_cr Configuration steps Step 1: Access Now Assist features Go to Now Assist Admin > Features. Step 2: Verify multi-turn catalog ordering is active Under Platform, locate Virtual Agent and select View Details.Verify whether Now Assist Multi-Turn Catalog Ordering is active. Step 3: Set up Now Assist in Virtual Agent Select Set Up Now Assist in Virtual Agent. The setup process includes the following steps: StepDescriptionNow Assist SkillsConfigure the skills available to the virtual agent.Information SourcesDetermines which catalog items are conversational. Configured by default.BrandingCustomize the greeting message, closing message, and fallback options.Display LocationSelect the portal where Now Assist appears.ReviewReview all settings and test the virtual agent. Step 4: Activate Now Assist After reviewing all settings, select Turn On to activate Now Assist in Virtual Agent. Step 5: Verify conversational catalog items Go to the Catalog Item Analytics [catalog_item_analytics] table to verify which catalog items are configured for conversational ordering. Step 6: Test in the portal Go to the portal selected in the Display Location step. Request any catalog item that is configured for conversational ordering to verify that the virtual agent handles the request as expected. Limitations Conversational Catalog ordering in Now Assist for Virtual Agent has the same limitations as Natural Language Understanding Virtual Agent (NLU VA). The following catalog item types and variable configurations are not supported: Dependent questions and scripted UI policiesCustom variables, checkbox variables, and multi-row variablesClient scriptsAdvanced reference qualifiers Catalog items that are not supported for conversational ordering are processed through a pop-up window instead. Note: Beginning with the Washington release, you can verify whether a catalog item is conversational directly in Catalog Builder. See the following section for steps. Verifying conversational catalog items in Catalog Builder Available beginning with the Washington release. Use Catalog Builder to verify whether a catalog item is configured for conversational ordering and to understand why unsupported items cannot be used conversationally. Go to Now Assist Admin > Features > Platform.Select Virtual Agent, then select Set Up Now Assist in Virtual Agent.Go to the Review step.Under Information Sources, select the View in Catalog Builder link.The Catalog Builder page opens and displays all catalog items with a description of whether each item is conversational and why.Select a catalog item to view the reasons and suggestions for why it is or is not configured for conversational ordering. 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