Agent Workspace list not accessible work across multiple instances by copying pasting URLSummary<!-- /*NS Branding Styles*/ --> .ns-kb-css-body-editor-container { p { font-size: 12pt; font-family: Lato; color: var(--now-color--text-primary, #000000); } span { font-size: 12pt; font-family: Lato; color: var(--now-color--text-primary, #000000); } h2 { font-size: 24pt; font-family: Lato; color: var(--now-color--text-primary, black); } h3 { font-size: 18pt; font-family: Lato; color: var(--now-color--text-primary, black); } h4 { font-size: 14pt; font-family: Lato; color: var(--now-color--text-primary, black); } a { font-size: 12pt; font-family: Lato; color: var(--now-color--link-primary, #00718F); } a:hover { font-size: 12pt; color: var(--now-color--link-primary, #024F69); } a:target { font-size: 12pt; color: var(--now-color--link-primary, #032D42); } a:visited { font-size: 12pt; color: var(--now-color--link-primary, #00718f); } ul { font-size: 12pt; font-family: Lato; } li { font-size: 12pt; font-family: Lato; } img { display: ; max-width: ; width: ; height: ; } } When using a filtered list URL(My list) in Agent Workspace and trying to open the same list by copying and pasting the link in another environment won't work. The user will be presented with the message below: Can't display this list Try contacting your system administrator Exception encountered processing path: /GlideListLayout_Query/getTinyListLayout - Invalid tiny id <TINY ID sysid> How to fix: This happens because the tinyid is non existent on allinstance, the user must open the URL without the tinyid section. Example: https://instance.service-now.com/now/sow/list/params/list-id/9670fe5a93ae0210605e30118bba106c/ Instead of: https://instance.service-now.com/now/sow/list/params/list-id/9670fe5a93ae0210605e30118bba106c/tiny-id/6oUKhQ14nNVbLZVzatq80yqgxOXKG1Ni