Vancouver Patch 7 Hot Fix 3b: Known Errors - Known Error

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Vancouver Patch 7 Hot Fix 3b : Known Errors

This article presents notable known errors in Vancouver Patch 7 Hot Fix 3b, grouped by severity and organized by category. Not all known errors appear on this page. Click the link in the Article column to view details about each known error. To view other families and versions, see the Known Error Portal .

Note : The severity level does not indicate the order in which issues will be fixed, which is determined by a combination of variables.

To view the release notes for this release family, see Vancouver Release Notes .

Severity 1 The following table lists notable Severity 1 known errors in this patch.

Article Problem Category Title KB0831487 PRB1406482 Tables and Dictionary During CMDB CI Class Models, Discovery, and Service Mapping Patterns application installation or update, some tables under the TPP hierarchy are created in TPC structure KB0870803 PRB1411441 Persistence Fields with type 'Domain ID' in the sys_dictionary_override cause infinite recursion when the TableDescriptor cache is reloaded KB0832083 PRB1412232 Configuration Management Database (CMDB) Slow performance in the relationship formatter with a large number of orphan relationships KB0870330 PRB1456540 Core Platform Changing the class of a record via GlideRecord can drop values if the field belongs to a child of the initially declared table KB0954755 PRB1477728 Email When an email table is sharded and an email record is updated by SMTPsenderjob, the update business rules on the sys_email table are not triggered in Quebec KB1225738 PRB1622571 Performance: Utah Upgrade performance Degradation KB1297848 PRB1637481 Archive Table(ar_) Records are Not being Destroyed KB1587440 PRB1699736 Navframe and Login Redirect are not working on UI16 when using IE KB1641694 PRB1759083 DBOnlineAlter looped infinitely reading data from the staging table KB0727701 PRB631444 Business Logic Processing Changing the sys_class_name of a record can result in the record being deleted if Mandatory field Data Policy prevents the insert in the target table Severity 2 The following table lists notable Severity 2 known errors in this patch.

Article Problem Category Title KB0727944 PRB1238857 Forms and Fields When saving a read-only currency field its value may be converted to default US Dollars automatically KB0713179 PRB1240595 Lists M2MList ajax call fails with a large set of m2m_selected_ids values KB0727642 PRB1250745 Persistence Slowness and potential browser lock up in reports when there is a dot-walked filter condition on a CMDB table (Table Per Partition extension model) KB0754246 PRB1316881 Authorization/Legacy ACLs VA - On Service Portal when VA widget is display and user it NOT logged in, conversation does not display KB0793453 PRB1368103 Dashboards and Home Pages [Quebec][Dependency Assessment] Individual nodes on the tree are not announced properly when they have focus KB0793289 PRB1375768 Performance Analytics Exporting to PDF does not include the data visualization patterns when they are employed on graphs KB0831493 PRB1407560 Agent Workspace Agent workspace form header: links in information are missing their context KB0860513 PRB1413910 Record Watcher Excessive cache synchronisations when keys are deleted from rw_cache, resulting in performance impact KB0869728 PRB1445128 Design System Placeholder for Now-Typeahead-Multi (and possibly other similar Design system components) have a low contrast KB0870570 PRB1455521 UI Builder All tabs are created as shared routes in Dashboard Builder KB0870578 PRB1455578 UX Runtime [Refactoring] [Internal Regression] : Settings menu toggles should be in sync on CWF and Classic Workspaces for Ribbon KB0870579 PRB1457469 Appsee - Seismic Seismic VA dashboard - 'Conversation' table not shows data after sorting by a topic KB0870585 PRB1458043 Application Navigator & Banner Frame When added to the visible UI, both the current Application and the current Update Set select lists have no accessible label KB0870590 PRB1458929 Performance Analytics [High chart upgrade 8.2.2] Heatmap and geomap visualization are broken KB0870896 PRB1459399 Agent Workspace Process Automation Designer (PAD) - Condition Builder fields are not populated in Modify Condition Widget in PAD Application KB0966593 PRB1477967 UI Builder Client Scripts do not save when using UIB in Firefox KB0966596 PRB1485591 Lists Simple - List component is not available in the Dashboard Builder KB0966598 PRB1492041 Mobile Platform Mobile Task button actions on WOT form page do not refresh the form once the Task has been accepted/rejected KB1123826 PRB1501129 Software Asset Management Professional [Accessibility] - License Usage - Focus is missing after clicking Run Reconciliation button from pop-up KB1274921 PRB1504738 Email Notification Backend - Duplicate push notification issue KB0966640 PRB1507712 Agent Workspace The calendar picker is picking invalid dates for today, yesterday, and all calendar left menu options. KB1587295 PRB1538972 Configuration Management Database (CMDB) [Query Builder] CMDB Query Builder High Memory Utilization With Queries Containing Operator Nodes KB1005139 PRB1539267 PDF Generation Korean letters are getting garbled when the PDF file is generated from a report KB1005406 PRB1541411 Lists [Workspace WHC] Highlighted / selected / hover pages are indistinguishable in list pagination KB1362365 PRB1562679 Virtual Agent Platform Unable to edit topics and topic blocks which belong to _system_ category. KB1113409 PRB1562857 Software Asset Management Professional Software installations are created when the 'Installed on' field is undefined KB1166040 PRB1572894 Enterprise Portal EVAM data source bypasses Query Business Rules on Project Workspace KB1123503 PRB1573218 Service Mapping Inefficient GlideRecord query for 'sm_ci_field_data' from 'CiFieldDataDaoImpl' (function "_size") through 'CiChangeFlapperHandler' results in a warning as 'Table handling an extremely large result set' KB1117843 PRB1573869 Software Asset Management Professional Long reconciliation time due to SuiteEngine performance issues KB1124263 PRB1589646 UX Framework Now Experience UI properties are not resolved for viewport sub-pages KB1159157 PRB1590903 Persistence Instant Alter breaks replication between MariaDB v10.4 and v10.2 KB1497593 PRB1594523 UX Framework Blank page with console error for library-uxf after upgrading to Utah on Polaris (internal build) KB1198693 PRB1601193 Authentication [Tokyo Partner Testing] Cannot register a new user account on Login page (Polaris view) KB1501269 PRB1609636 UI Policy/Client Script [UUU-Runtime-Performance]: /api/now/ui/polaris/menu API call takes a long time to execute on first load if "All" menu is pinned and several application menus are expanded KB1220333 PRB1634193 In Tokyo, after using 'ClearValue' in a catalog client script on Service Portal, the value of a checkbox a returns a blank string KB1448793 PRB1655549 Performance issues with CMDBUtil.getRelatedServices when customer has a lot of relationships at each level KB1309227 PRB1658441 System Notifications are not translatable with respective i18 language KB1309212 PRB1659016 Variable summarizer in the standard ticket tab does not honour UI policies/display submitted variable incorrectly KB1340471 PRB1661584 Non-admin Users are not triggering notifications for following records KB1433675 PRB1669965 HAM - Enabling CSDM Life Cycle plugin changed "State" value a number of records in the alm_hardware table to "consumed" KB1585328 PRB1672320 Enabling Instant Alter Functionality on Eligible Instances KB1448786 PRB1679796 'Discard draft' button is not enabled for 'catalog_builder_editor' and 'catalog_admin' personas KB1566418 PRB1682900 Radio buttons value set Event not working on Load in Strategic Planning Workspace (Broken in Vancouver latest) KB1514475 PRB1685124 Activity Stream Mention (@user) does not work in comments and work notes on Workspace KB1564044 PRB1689640 HR Case "Description" [description] contains escape code for special characters KB1629848 PRB1697408 Loading of the Variables to add in column in the List Data Visualization. KB1637446 PRB1703346 Script Debugger doesn't work in module scripts KB1581512 PRB1707643 Getting error when attempting to activate a subflow inside the studio KB1575573 PRB1710720 Customers can break xmlstats.do for ServiceNow, causing outages, if they remove the "public" role from the AAdminProcessor.execute ACL KB1571378 PRB1711976 Discovery configured with a Load Balanced MID cluster is failing due to new business rule 'Restrict record creation for other mids' KB1570200 PRB1712246 Microsoft reconciliation Fails or Stalls Post-Upgrade to Vancouver KB1629327 PRB1717895 [Related List Condition] NQ, BETWEEN, glide list type with OR logical operator in a related list condition query seems to be behaving as "AND" operator KB1633402 PRB1718558 [Service Workers] Users see blank pages after Vancouver upgrade if service workers were disabled prior to the upgrade KB1632761 PRB1731256 MID Server validate and upgrade stuck due to missing SeImpersonatePrivilege, caused by MSI MID Installer. KB1587599 PRB1731498 Long loading times for Service Portal on cold cache of catalog items KB1587782 PRB1732676 Variable ${comments_and_work_notes} not working after upgrade to Vancouver for HR cases , works fine in Tokyo instance KB1646639 PRB1734629 Mid server is failing with java.io.FileNotFoundException when Antivirus is installed without much logging KB1634707 PRB1740957 Orphaned database triggers on a table will prevent insert/update/delete operations until the database triggers are removed KB1635189 PRB1741012 Business rule "Prevent invalid source & target on RCA" causing duplicate records in sys_restricted_caller_access table KB1635281 PRB1743909 Trailing space in sys_app_module.application value can cause 500 error KB1639094 PRB1746750 SubscriptionEntitlementsService not accessible in Java layer causes an error to be logged during IH transaction and end up causing loss of revenue for BU KB1638311 PRB1747215 Mandatory Fields not working on Notification preferences KB1638921 PRB1751866 Unable to use tab completion in Flow Designer for fd_data, etc. in Microsoft Edge browser (works in Chrome) KB1641590 PRB1758514 [Ext] Instance is loading for a long time after upgrading to Washington due to invalid theme configuration or reference to theme without core or variant styles KB1648610 PRB1781726 Duplicate Encryption Configuration Field configuration records for tables in the CMDB hierarchy can lead to new tables not having the correct number of clone descendant records causing errors when the tables are queried KB0829912 PRB576612 UI Components [TBF] Translated fields still using English Sort Order KB0714516 PRB656035 Transaction and Session Management For SSO customers, after session timeout and re-authentication, previous form behavior is inconsistent. Entered information will be lost. KB0598187 PRB668806 Project Portfolio Management Cannot list edit related list if the Related List Loading option 'After Form Loads' or 'On-demand' is selected