In Virtual agent, Non conversational catalog items are opening by default in swp portalIssue Usually as per the OOB, if the catalog item is non conversational, from virtual agent, the respective catalog item will be opening in "Virtual agent pop up content" In order to open non conversational catalog item in new tab, need to set property "glide.sc.va.render_type.legacy" to 'true', but the catalog item is opening by default in 'swp' portal.ReleaseAll releasesCauseThe issue is happening due to 'swp' portal is hardcoded with the below URL. https://instancename.service-now.com/now/conversation/settings/record/sys_cs_portal_url_mapping/b20dcc4d532220102b57ddeeff7b1203ResolutionNavigate to below URL, and Modify the portal prefix as per your requirement, so that the non conversation catalog items will be opened in the desired portal. https://instancename.service-now.com/now/conversation/settings/record/sys_cs_portal_url_mapping/b20dcc4d532220102b57ddeeff7b1203