Input comments will be cleared when added an attachment in the CSM ticket page - Known Error

Input comments will be cleared when added an attachment in the CSM ticket page Description Input comments will be cleared when added an attachment in the CSM ticket page same happens when we paste an image

Steps to Reproduce

Steps: 1. Login to the instance as admin. 2. Open /csm portal. Go to requests and then choose > all requests > all cases 3. Open any record/case 3. Add some text in the editor (comments text box) in the activity tab (Do not click on submit, just add some text) 4. Paste an image in the comment text field OR go to Attachments tab and add any attachment Expeted: Image to be pasted and wait for the user to submit Actual: the comment autoposts without the text that was typed beforehand.

Workaround Navigate to this url and add new widget parameter "disableStdRecordWatcher" and set the value to true.

https:// /ticket_tab_configuration.do?sys_id=2fa8d94b534a10105b51ddeeff7b1263