In CSM/FSM configurable workspace, users are unable to view Search results screen similar to Agent WorkspaceIssue In CSM/FSM configurable workspace, users are unable to view the Search results screen similar to Agent Workspace CauseIn the Agent Workspace, older technologies were being utilized. In newer workspaces, this is the expected behavior and is not considered an issue; it has been intentionally designed this way. This feature was implemented in the Washington DC release and subsequent versions.Resolution- Upgrade your instance to the Washington DC release. - If the glide.ui.polaris.use.selected.search.context.route property is not present -Create a system property named 'glide.ui.polaris.use.selected.search.context.route' and set its value to 'true' Result: