Impersonate User option in Agent WorkspaceIssue Option to enable "Impersonate User" option in the Agent Workspace user's profile menu.CauseImpersonating a user in Agent Workspace is still not supported as it is a different platform/interface.ResolutionIf you would like to see this feature added to ServiceNow in the future, you can submit an enhancement request in our idea portal, which can be found at the link below. https://hi.service-now.com/kb_view.do?sysparm_article=KB0755878