Email Notifications not triggering despite the conditions are matched.Issue Email notifications are not triggering as expected. Note : The notifications configured are 'Incident assigned to my group' and 'Incident assigned to me'. Even though the trigger conditions are met the notifications are not triggered.CauseSetWorkflow() is set to false in one of the Business rules (BR) or any server side scripts which is stopping the notification from being triggeredResolution1. To evaluate if the condition is actually matching try to create a "Business rule" with the same conditions as that of the notification. 2. Review the logs to see if the BR created above is passing through and executed for the record that is created ( say an Incident record for instance). NOTE : If the BR above is not passing through or executed for any record, the following trace can be seen in the Transaction logs " Skipping BR for that transaction.." and the problem could be due to the condition itself so condition needs to evaluated/reviewed. 3.If the BR is matched and executed but the notification still doesn't trigger, then the BR scripts or server side scripts( majority of the times it is the BR) should be reviewed to see if there is any SetWorkflow() set to false. If the SetWorkflow() method is set to false then the notifications will trigger. ( If its a condition based notification then notification_enginee.process event is created). Make it true to let this work as expected.Related Links=>Additionally please review "who will receive" tab in the notification to be sure on the recipients configured. =>Please check if the event is being created but notification is not. =>If the event itself is not being created then the above resolution could be the cause.