How to Post Comments on Patching and EOL Changes (CHG) to Request SupportSummaryInstructions on how to communicate with support via comments on Patching and End of Life Program changes instead of opening a NowSupport case. If you require assistance with any ServiceNow created Patching or End Of Life records for your instances, you can contact us by commenting a request on your main Program Record, which will flag that record for attention and actioning. Please note that Customer Support & Support and Support Account Managers (SAM), are unable to create new patching or upgrade changes on your behalf, due to security restrictions. ReleaseAllInstructionsCustomers can communicate through the Patching and Upgrade Parent Change using the following steps for any CHG-related request: 1. Access the Now Support portal with your customer credentials. 2. Navigate to Instances > Instances Dashboard 3. (Partners only) If you manage other company instances as a partner, you can use the "Switch Company" option below your username to select a different company. 4. Please ensure that you locate the specific instance that needs modification and proceed to click on the number displayed under the 'Scheduled Changes' column to provide comments relevant to the upgrade/patch. 5. Once you open the relevant Parent Change for the Patching/Upgrade that required assistance to modify, please comment on the Main parent change and our dedicated team will assist with your request. Note Please be aware that commenting on Patching/Upgrade parent changes will be flagged for "Action Needed" and closely monitored by our dedicated team which is actively working on and monitoring these changes. However, commenting on child changes is not monitored until the "Action Needed box" is checked. We kindly request that you comment on the parent change to ensure that no requests go unattended or missed. Your cooperation will help us promptly assist you with your request. Related LinksPLEASE NOTE: All open patching and End of Life Program Records (CHG's) are actively monitored by our dedicated support team. If you require any related assistance, please place a comment on your respective parent change(s) via the above instructions.