Email notification not sent to user with log message stating "...excluded recipients because system notification preference is inactive..."Issue Customers may experience issues with users on their side getting excluded from email notifications they expect to receive and checking the logs may show an error message that includes, "...excluded recipients because system notification preference is inactive...", followed by the specific name of the user(s) who have not been sent the listed email notification. Having checked the cmn_notif_device and sys_notification_preference tables to make sure the user's email notification preferences are enabled often will not fix this issue. This includes impersonating the user and checking that their System Notification setting is toggled on. ReleaseUtah onwardCauseThe toggle for the "System notifications” and "Custom Notifications" is stored in "sys_aggregate_preference" table once the user performs any change to this setting. By default the instance has "System notifications” set to enabled, thus it does not add an entry in this table until a user changes it.ResolutionAny user with admin permissions can access the sys_aggregate_preference table and resolve the user issue by setting "Send" column to true or accessing the record and clicking the Send checkbox. Once either of these steps are taken, the user will be included in email notifications they are expected to receive.