source_table on manual approval records shows incorrect table, causing workflow not to move forward on approval - Support and Troubleshooting

source_table on manual approval records shows incorrect table, causing workflow not to move forward on approval Issue The source table [sysapproval_approver.source_table] field in manual approvals has an incorrect table name, preventing workflow progress.

STEPS TO REPRODUCE:

go to sys_dictionary, table = task, column name = parent notice the reference field value of task table now change it to say incident table back on any task type record (RITM, CHG, INC, etc) bring in the Group Approval related list create a new Group Approval [sysapproval_group] record, this should automatically link to the task record, and save on the approval records [sysapproval_approver] that were created notice the source_table value? it the value we changed in step 3 if these approvals were linked to a manual approval activity from a workflow, the workflow will fail to progress Release All

Cause Review the reference field in [sys_dictionary] record for the field Parent. This value should be task.

Resolution revert the sys_dictionary records for task.Parent back to out-of-the-box