Work notes Post Button missing in Incident FormIssue Work notes Post Button missing in Incident FormCauseThe affected user doesn't have the user preference "use.concourse" configured. So it will use the system user preference. Name: use.concourse System: true User: empty Vaue: false Hence the affected user will use UI15 Core UI and the Post button won't be visible.Resolution- Setting the above system user preference of "use.concourse" to true should fix this issue. - Please refer to the doc for User preference settings User preference settings for more information about the user preference "use.concourse".