Searching any Article number in the Global search of Classic UI - In search results observe Sys id instead of Article TitleIssue Searching any Article number in the Global search of Classic UI - In search results observe Sys id instead of Article Title ReleaseAllCause The table list view for kb_template_kcs_article lacked the text_search configuration. Resolution Following the documentation, It's expected to have the list view text_search configured for the affected table. Documentation:https://docs.servicenow.com/bundle/washingtondc-platform-administration/page/administer/search-administration/concept/text-search-view-formats-results.htmlConfiguring the text_search View for the table in question will fix the issue. VersionActionList v2Right-click the header and select Configure > List Layout.List v3Open the context menu and select List Layout.