Application Manager - Installed Details - Customized Files - 414 Request - URI Too Large - Known Error

Application Manager - Installed Details - Customized Files - 414 Request - URI Too Large Description Application Manager - Installed Details - Customized Files - 414 Request-URI Too Large - When using Application Manager to review application updates, an error occurs when trying to review the list of Customized Files for a customized application - 414 Request-URI Too Large.

Steps to Reproduce

Steps to Reproduce: 1. Navigate to Application Manager - Employee Center Core app - https://x.service-now.com/now/app-manager/home/app/id/3d1da2705b021200a4656ede91f91ab6/v/30.0.2/details 2. Click the Installed Details tab 3. Click the Customized Files section on the left bar 4. Note the error displays "414 Request-URI Too Large"

Workaround No direct workaround available to apply on customer instances, although customers can open the table sys_metadata and check the customized files for the respective apps by applying filters. Before Fix : We are constructing the query in the backend to display customized files for the respective installed app. If the length of this URL exceeds 1000 characters, it results in a "414 Request-URI Too Large" error, preventing the display of customized files. After Fix: We applied the TinyURL concept here, which converts large URLs into short URLs with a length of 10 characters. This ensures that the URL length never exceeds 1000 characters, preventing the occurrence of the "414 Request-URI Too Large" error.