Agent chat is not triggering on the portal for the user.<!-- /*NS Branding Styles*/ --> .ns-kb-css-body-editor-container { p { font-size: 12pt; font-family: Lato; color: var(--now-color--text-primary, #000000); } span { font-size: 12pt; font-family: Lato; color: var(--now-color--text-primary, #000000); } h2 { font-size: 24pt; font-family: Lato; color: var(--now-color--text-primary, black); } h3 { font-size: 18pt; font-family: Lato; color: var(--now-color--text-primary, black); } h4 { font-size: 14pt; font-family: Lato; color: var(--now-color--text-primary, black); } a { font-size: 12pt; font-family: Lato; color: var(--now-color--link-primary, #00718F); } a:hover { font-size: 12pt; color: var(--now-color--link-primary, #024F69); } a:target { font-size: 12pt; color: var(--now-color--link-primary, #032D42); } a:visited { font-size: 12pt; color: var(--now-color--link-primary, #00718f); } ul { font-size: 12pt; font-family: Lato; } li { font-size: 12pt; font-family: Lato; } img { display: ; max-width: ; width: ; height: ; } } IssueThe agent chat is not triggering on the portal for the users. Steps to reproduce 1. Connected as user2. Go to portal /_PORTAL_3. Connect as agent (The belongs to queue EMEA French)4. Go to agent workspace and makes the user available5. As user, open the chat from the portal6. Type: "connect to agent"7. Select the option=> "Chat EMEA French" 8. The chat is not going to the queue saying no available agents CauseThere are some configuration issues for this. Resolution1. On the Queue: Chat EMEA - French, remove the condition=> Context queue = Chat EMEA - French2. For the HR user profile for the user, Add France on the HR profile location for that user as that is used on the queue condition3. There is a queue: Test Queue that does not have conditions and no script and can be picked as that queue has order = 100 as well.=> You can disabled or just change the order to 1000 or higher