Knowledge articles return Record not found error in Employee Center search results<!-- /*NS Branding Styles*/ --> .ns-kb-css-body-editor-container { p { font-size: 12pt; font-family: Lato; color: #000000; } span { font-size: 12pt; font-family: Lato; color: #000000; } h2 { font-size: 24pt; font-family: Lato; color: black; } h3 { font-size: 18pt; font-family: Lato; color: black; } h4 { font-size: 14pt; font-family: Lato; color: black; } a { font-size: 12pt; font-family: Lato; color: #00718F; } a:hover { font-size: 12pt; color: #024F69; } a:target { font-size: 12pt; color: #032D42; } a:visited { font-size: 12pt; color: #00718f; } ul { font-size: 12pt; font-family: Lato; } li { font-size: 12pt; font-family: Lato; } img { display: ; max-width: ; width: ; height: ; } } Issue When you search in Employee Center, knowledge articles appear in the search results. However, when you select an article, a "Record not found" message appears and the URL shows the Sys ID as undefined. Release All supported releases Cause The Employee Center search profile is configured with an incorrect search source. Resolution Go to AI Search Profiles and open the Employee Center portal profile (https://_INSTANCE_NAME_.service-now.com/ais_search_profile.do?sys_id=fd6491cb53171010069addeeff7b123f).In the Search Sources related list, open the record for [AI Search Assist] - knowledge.Replace the search source with ESC Portal Knowledge Bases.Select Save. Verify the fix: Go to the Employee Center portal (https://_INSTANCE_NAME_.service-now.com/esc).Search for a knowledge article.Select an article from the search results and verify it opens correctly.