HR Service Delivery Virtual Agent Conversations - Scoped Interactions Visible to ITIL UsersIssueIn ServiceNow, interaction records that are scoped in (HR Service Delivery Virtual Agent Conversations) are visible to IT side. We expect this should be only visible to HR role users. Steps to reproduce:1. As ITIL user, go to interaction table’s list view as admin.2. Group by Application field.3. Open any record where Application is HR Service Delivery Virtual Agent Conversations.4. User should not see the record data. CauseThere is a missing enforce security. Resolution1. Check system properties and there is not enforce for sn_hr_va (HR Service Delivery Virtual Agent Conversations) 2. Created this property: glide.enforce_security_scope.sn_hr_va 3. Assign true value 4. Now, ITIL users are not able to see the records