Problem Record Does Not Display Information in ServiceNow About Who Closed the Cases and WhenIssueUsers reported that they were unable to view information about who closed the cases and when. The state field was set to closed, but there was no information about the update history showing the change from Resolved to Closed. Steps to reproduce 1. Search any problem with the state is Resolved.2. Problem manager of this Problem record will close the ticket by clicking the "Complete" button.3. The Problem will then be updated to Closed => "Closed" (Completed) and "Closed by" (Completed by) will be updated accordingly. CauseThe issue was caused by a business rule that updated "Closed" (Completed) and "Closed by" (Completed by) before the state was updated to Closed. Resolution1. Checked some of the problems with issues and the last activity was displayed something like=> State: Resolved was Fix in Progress2. None have moving the from State: Resolved to State = Closed=> That means never updated to closed manually3. If checked the ones that have the correct information, the activity shows=> State: Closed was ResolvedBased on these points, the records were updated using script with the function to do the update without reviewing business rules.=> setWorkflow(false);In that way, the business rules will not triggered and the record is updated directly on the state field.