Cloud Account Management (CAM) - Setup CAM Installation, User Creation and Adding users to CAM GroupsCAM Installation: CAM is dependent on the following plugins, and they will be installed before CAM: Cloud Provisioning and Governance CoreServiceNow IntegrationHub RuntimeFlow Designer Action Step - Payload BuilderFlow Designer Action Step - Get Connection InfoFlow Designer Action Step - JSON ParserFlow Designer Action Step - RESTFlow Designer Action Step - Data StreamDiscovery and Service Mapping PatternsCMDB Workspace sn_itom_pattern version 1.8.0sn_cmdb_ci_class 1.52.0 Procedure Navigate to All > System Application > All Available Applications > All.Search for the application by its name or ID (App id: sn_itom_cam). If you can't find the application, you might have to request it from the ServiceNow® Store.Select a version from the list and select Install. In the Install dialog box that is displayed, any dependencies that are installed with your application are listed.If you’re prompted, follow the links to the ServiceNow® Store to get any additional entitlements for dependencies.Select Install. Note: To know more details on apps installed with CAM, see Plugins or applications installed with CAM. CAM ACL Groups and Roles 1. ITOM CAM Requestor Group Initiates Cloud Account Requests: Triggers the process for creating new cloud accounts.Justifies Account Creation: Provides clear and compelling reasons for why each cloud account is needed.Gathers and Submits Account Information: Collects and submits all the necessary details required for successful cloud account creation.Manages Account Status: Requests suspension or reactivation of cloud accounts as needed. 2. ITOM CAM Approver Group Evaluates and Approves Account Requests: Reviews account creation requests, carefully assessing their validity and alignment with budget constraints. Following this evaluation, the administrator grants approval or denial of the request.Verifies Budgetary Compliance: Confirms that the requested cloud account aligns with available budgetary resources before granting approval.Communicates Decisions with Clear Rationale: Clearly communicates the approval or denial decision to the requestor by adding a comment to the request itself. This comment should provide a concise and informative explanation for the decision. 3. ITOM CAM Admin Group Ensures Configuration Alignment: Verifies that CAM configurations are consistent and aligned with both cloud provider configurations and Terraform configurations. This ensures secure access management practices across all environments.Provisions Cloud Accounts: Configures the cloud context to provision new cloud accounts, streamlining the account creation process.Troubleshoots Provisioning Issues: Diagnoses and resolves any problems encountered during cloud account provisioning, ensuring successful account creation.Customizes Data Certification Policy: Tailors the out-of-the-box data certification policy to meet specific organizational requirements, ensuring appropriate data handling procedures.Manages All Accounts: Oversees all cloud accounts, including those managed within CAM and those onboarded from external sources, guaranteeing centralized control and visibility. 4. ITOM CAM Certifier Group Certifies Discovered Accounts: Reviews discovered accounts listed in the Subscription Accounts tab and designates them as "certified" if they meet compliance standards or "failed" if they don't. This process ensures proper vetting and ongoing monitoring of cloud accounts.Manages Verification Tasks: Accesses and reviews verification tasks associated with cloud accounts. Following review, the administrator can certify tasks to indicate their successful completion. Adding users to CAM groups ServiceNow Admin adds the user to CAM groups. Based on the user role, the pages and options will be displayed to the user. A user can be added to one or more CAM groups. Back to main KB - Cloud Account Management (CAM) - Setup (KB1641505)