Relationships are present in cmdb_rel_ci table but are not visible in "upstream" relationships under relationship formatter. - Known Error

Relationships are present in cmdb_rel_ci table but are not visible in "upstream" relationships under relationship formatter. Description The CI Relations formatter behavior seems to hit a limit in flat or tree view for any ''Filter Relations By Max Level' 2 or greater even though there is no such message displayed for "Maximum relationship limit has been reached and not all relationships are shown in the formatter." at max level 2 or 3, but is displayed when 'Filter Relations By Max Level' is 4 or 5.

max level 2 or 3 would show all relationships since it has not supposedly hit the limit but it doesnot show

Steps to Reproduce

1. Open "Active Business Application" from the left Nav. 2. Search for "Asset Manager" and open the record. 3. Scroll down and click on the "Relationship" tab. Set 'Filter Relations By Max Level' 4. Under "Upstream relationship " there are 12 "Used by" CI relationships displayed 5. Open "CI relationships" from the left nav (cmdb_re_ci ) 6.Filter on child = Asset Manager (child) there are 16 relationships.

The 16 CI relationship is expected to display in the form in step 4. Instead, only 12 CI relationships are showing up under "Upstream Relationships"

Workaround There is no known workaround for this issue. If you are able to upgrade, review the "Intended Fix Version" section below below to determine the versions that have a permanent fix.