RPA Xanadu known issues list Troubleshooting issues for the Robotic Process Automation (RPA) application You can resolve some common issues that you might face while working with the Robotic Process Automation (RPA) application. RPA Hub : Issue Action Affected Versions When a bot process is using Robot Pool and one of the robots in the Robot Pool feature is incorrectly configured, multiple failed Process Job records get created. Follow the instructions as listed in the KB1436538 article in the Now Support Knowledge Base. RPA Hub 5.1.x and higher On partial upgrade from Utah to Vancouver, buttons on the Bot Process form in workspace will not be visible until RPA Hub application upgrade is complete. Follow the instructions as listed in the KB1433813 article in the Now Support Knowledge Base. For Platform upgrades before RPA Hub application upgrade is complete. Utah to Washington In RPA Hub, on Robot Calendar page, in the contextual side panel, the Search and Info icons of the schedule form fields are not working. Follow the instructions as listed in the KB1292229 article in the Now Support Knowledge Base. RPA Hub 5.0.x and higher Schedules of a Bot Process, imported to instance using update sets are not triggered on Unattended Robot Follow the instructions as listed in the KB1590278 article in the Now Support Knowledge Base. RPA Hub 4.0.x and higher On Robot Calendar, schedules associated with Robot are not visible if the System Property (sys_properties) “glide.sys.date_format” is having any value other than yyyy-MM-dd. Follow the instructions as listed in the KB1590259 article in the Now Support Knowledge Base. RPA Hub 4.0.x and higher Attended Robot is not initiated or triggered, if the Action Label on the Attended Configuration Page contains special characters. Follow the instructions as listed in the KB1590276 article in the Now Support Knowledge Base. RPA Hub 8.0.x Activity stream is empty for Bot Process form, its overview page and all Robot forms in the RPA Hub Workspace. Follow the instructions as listed in the KB1590275 article in the Now Support Knowledge Base. Washington Platform In the RPA Hub, you cannot create a license record for the domain even if the instance has domain support enabled. Migrate the domain separation plugin to a newer version, that is, Domain Support - Domain Extensions Installer (com.glide.domain.msp_extensions.installer). Follow the instructions as listed in the KB1223591 article in the Now Support Knowledge Base. RPA Hub 5.0.x and higher Due to a known issue related to the Now Platform, in the RPA Hub workspace, when you select the Assign Assets field, the bot process configuration form does not automatically close. The bot process form is opened in the adjacent tab. Follow the instructions as listed in the KB1223590 article in the Now Support Knowledge Base. RPA Hub 5.0.x and higher versions In the RPA Hub, events are not displayed on the robot calendar in Day/Week views when there are too many events, and they reach to the border of cell in the robot calendar. Change the Calendar view to Month view to see all the events on that day. Follow the instructions as listed in the KB1223676 article in the Now Support Knowledge Base. RPA Hub 5.0.x and higher In the RPA Hub, events may not display as per start time and end time defined in the schedule during day light saving time. Follow the instructions as listed in the KB1223708 article in the Now Support Knowledge Base. RPA Hub 5.0.x and higher In the RPA Hub, robot calendar does not load when you create a schedule that generates more frequent events. For example, event for every 1 minute for a week. Follow the instructions as listed in the KB1223707 article in the Now Support Knowledge Base. RPA Hub 5.0.x and higher Design studio: Issue Action Affected Versions RPA Studio: Studio is shutting down when user tries to rename a RDA Form field via project explorer (right click on field > rename) Follow the instructions as listed in the KB1441501 article in the Now Support Knowledge Base. RPA Plugin Bundle 5.1.x RDA FORMS - setFields method at form level - This method already has a field selected and visible on the component - now copy & paste this method component - in the new copy, open the config window - the selection is not visible for the already selected field - due to this, unable to deselect that element from displaying on the component. Follow the instructions as listed in the KB1444016 article in the Now Support Knowledge Base. RPA Plugin Bundle 5.1.x SetMatchRule component copy issue in UAC Follow the instructions as listed in the KB1444016 article in the Now Support Knowledge Base. RPA Plugin Bundle 5.1.x Process is not getting triggered with Start Process in RPA Hub intermittently. Follow the instructions as listed in the KB1443481 article in the Now Support Knowledge Base. RPA Plugin Bundle 5.1.x