On Virtual agent, how can we find the version where a custom topic was duplicated from? SummaryIn a Virtual agent conversation flow, the error of " Can't find a valid record" is seen intermittentlyReleaseAnyInstructionsNavigated to Virtual Agent Designer and tried to open the topic and saw the error of "This topic version is not supported on this instance. Check with your ServiceNow Administrator for assistance". Found KB1555690 https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB1555690 But how can we find the version where this topic was duplicated from? For this: 1. go to the custom topic 2. open the XML 3. Find root_topic_id field. If there is a sys_d in this field then this is the sys_id of the topic this custom topic was duplicated from.