Why HR related Interactions are visible by ITIL users?SummaryWhy HR related Interactions are visible by ITIL users?InstructionsThere is a setup that needs to be done to avoid that. For additional information about this topic, you can check our Virtual Agent Academy: Manage and secure your IT and HR Virtual Agent conversations.=> https://www.youtube.com/watch?v=-D5ox1SPysI Also, you can check these KBs as well: HR Service Delivery Virtual Agent Conversations - Scoped Interactions Visible to ITIL Users=> https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB1644130 Our HR Interaction records aren't being scoped correctly=> https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0867709