Auto change in agent status is not happening in AWA after the idle timeIssue It was reported an issue where agents were not getting timed out.ReleaseAnyCauseThis is working as expected. This KB1001541 explains the same issue you have.https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB1001541To add further details to the above KB on how this works:1- The user's browser (Agent Workspace) sends a presence update to the server every minute. Basically, it says that the agent is available. This also happens in the background while your agent is inactive.2- The agent's session expires after 30 minutes (glide.ui.session_timeout) and the agent workspace can not send the presence update above anymore after the session times out.3- Then, 30 minutes later (this is coming from the "com.glide.awa.agent_inactivity_threshold_seconds" system property), the "AWA - Set Inactive Agents Offline" scheduled job sets your user presence offline.ResolutionAll user sessions will be controlled by glide.ui.session_timeout. The user session will be active for the time on this property.Once the time in glide.ui.session_timeout has passed, then it will take into effect the com.glide.awa.agent_inactivity_threshold_seconds property.