Process mining is still called as "process optimization" in navigation modulesSummaryProcess Mining was renamed from Process Optimization in the Vancouver release but some instances still have the term "Process Optimization" in their left navigation module/menu. Root cause In the Customer update table (sys_update_xml), related entries are created hence the future updates of left navigation modules/menu are getting skipped. InstructionsDelete specific records from the customer update table (sys_update_xml) so that the system honors the future updates from ServiceNow (Out of the box) Steps to fix the issue: 1. Get the sys_id of the module/menu which still shows as "Process Optimization" 2. Go to the Customer update table (sys_update_xml) and look for that sys_id 3. If you find any records in the customer update table, then delete them 4. Go to the App Management page and repair the "Process Mining" app (please note, the issue will be fixed only if you repair the plugin and not during the app update)