The business rule "Sync ops status for CMDB CI" is not syncing values across Hardware Status, Operational Status and Install Status Summary<!-- /*NS Branding Styles*/ --> .ns-kb-css-body-editor-container { p { font-size: 12pt; font-family: Lato; color: var(--now-color--text-primary, #000000); } span { font-size: 12pt; font-family: Lato; color: var(--now-color--text-primary, #000000); } h2 { font-size: 24pt; font-family: Lato; color: var(--now-color--text-primary, black); } h3 { font-size: 18pt; font-family: Lato; color: var(--now-color--text-primary, black); } h4 { font-size: 14pt; font-family: Lato; color: var(--now-color--text-primary, black); } a { font-size: 12pt; font-family: Lato; color: var(--now-color--link-primary, #00718F); } a:hover { font-size: 12pt; color: var(--now-color--link-primary, #024F69); } a:target { font-size: 12pt; color: var(--now-color--link-primary, #032D42); } a:visited { font-size: 12pt; color: var(--now-color--link-primary, #00718f); } ul { font-size: 12pt; font-family: Lato; } li { font-size: 12pt; font-family: Lato; } img { display: ; max-width: ; width: ; height: ; } } In the "VM instance state and status fields" document, the Business Rule 'Sync ops status for CMDB CI' lists the following fields;Operational statusHardware statusInstall statusIn practice however all 3 fields may not appear to be in sync. As an example, take a cmdb_ci_server record with all 3 fields set as installed/operational. Manually set the field operational_status = retired, the hardware_status field will sync to also show retired. The install_status field remains unchanged. The reason the server is only syncing operational status and hardware status is due to the logic defined in the Business Rule for hardware vs non-hardware CIs and determining when to sync.The Sync Ops Status for CMDB CI business rule takes different actions if the CI extends the cmdb_ci_hardware table, than if it does not. If it does extend cmdb_ci_hardware, i.e. is a hardware type CI, then hardware status and operational status are synchronized. The install status is not updated by this business rule when this logic is applied. If it does not extend cmdb_ci_hardware, a non-hardware CI, instead the install status field is synchronized with operational status. The Hardware Status is not updated by this business rule when this logic is applied. Additionally, this doesn't sync all status values. It only applies if operational_status and the appropriate "other" status field (based on the logic above) are mismatched on a retired value. Specifically, we only sync if operational_status is retired and the other field is not, or if the other field is retired and operational_status is not.