How to Handle custom choice values for State Field with Now Assist Summarization (ITSM, CSM, or HR) capabilityIssue With Now Assist Summarization capabilities, the system provides summarization capabilities on supported Task records such as Incident, Case, and HRCase when the relevant plugins are activated and the instance is configured to summarize on such task data. For customers that use custom choice values on the State field this needs to be configured on the instance for the system to handle. Otherwise, when trying to use the Summarization skill for such records, we will see a message similar to: “Incident doesn't have the minimum word count, even though activity stream has over 200 word count.” ReleaseVancouver patch 4 and later releasesCauseThis is not a defect and Custom state choice values need to be handled for Now Assist Summarization to work.ResolutionNavigate to table sn_nowassist_skill_config_var_set from the instance application navigator by entering sn_nowassist_skill_config_var_set.listPull up the appropriate Now Assist Skill config records, in this case they would be Summarization related. Open the appropriate record. For example, if we want the custom states to be applied for Work in Progress incidents, we will open Incident wip record in this table.In the record’s Condition setting of the Variable section, add the custom state choices for the summarization to be applied for such state values and save the update.