Unable to open teams history from incident, task and change.Issue Unable to open teams history from incident, task and change. Once we click on the Hyper Link ( You Can find the Chat Record Here) we will be redirected to sn_tcm_collab_hook_ms_teams_chat table where we are unable to see the chat history. CausePlugin: Collaboration services is not upgraded to the latest Version.Resolution1. Check if every thing is configured as per below Knowledge article to Auto Import Chat: https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB1170118 2. If everything is sorted and still facing the issue upgrade the plugin to the latest Version to fix the issue. https://<instance Name>.service-now.com/$allappsmgmt.do?sysparm_redirect=true&sysparm_use_polaris=false&sysparm_search=sn_tcm_collab_hook Note: The Auto Import Feature Imports the Chat records for every 30 Minutes.