In Virtual agent, using the sysparm_default_topic does point users to a specific topic but on reload the greeting topic is shownIssue The customer wanted to point users to one topic (Check It Status) but on reload it showed the (Greetings) topic. This was done by using something similar to this community: https://www.servicenow.com/community/virtual-agent-nlu-articles/can-i-force-a-virtual-agent-to-use-a-specific-topic-on-a-certain/ta-p/2307022 This was done using sysparm_default_topic NOTE: Using sysparm_topic instead works but the user cannot restart a new conversation. They must reload the browser.ReleaseAnyCauseThis was seen OOB. When we implemented the default topic, there was concern as to whether or not the customers would want that default topic to persist between consecutive conversations, so we implemented that system property to allow that functionality to be toggled.ResolutionMake com.glide.cs.default_topic.persist proeprty to true