PDF export of a report which is grouped by and filtered by tags is displaying all the selected table records which have tags. - Known Error

PDF export of a report which is grouped by and filtered by tags is displaying all the selected table records which have tags. Description PDF export of a report which is grouped by and filtered by tags is displaying all the selected table records which have tags.

Related Problem Record PRB1458466 Export to PDF does not provide document tags

Steps to Reproduce

1. Application Filter > incidents>all 2. Add tags as follows: - Open INC0000601 - state closed - select add tag (T1)from the ellipsis (three dots) in the banner - save Repeat for INC0000055 - state in progress- add tag (T1) INC0000046 - state is new - add tag (T1) INC0000049 - state is in progress - add tag (T2) INC0000047 - state is on hold - add tag (T3)

3. Create a report which has at least one filter on Tags (e.g. Tags have "T1") - Application Filter ->reports->create new Report name :Tag Test Source type: Table Table: Incident Add condition 'tags have T1' save Add a group by and choose Tags Run the report and save Result: 3 incidents with tags T1 returned as expected (INC000601, INC0000055 & INC0000046 )

4. Export the report as pdf ( select 'sharing' from report banner and 'export to pdf') Portrait / generate now Result: Report returns 9 incidents - additional incidents with tags other than T1 which should not be part of the PDF export are included - see screenshots attached to task 3 incidents for tags change C1 3 Incidents for tags T1 1 Incident for tag T2 1 Incident for tag T3 1 Incident for tag test

Workaround This problem is currently under review. You can contact ServiceNow Technical Support or subscribe to this Known Error article by clicking the Subscribe button at the top right of this form to be notified when more information will become available.