Unable to open the URL links of your ServiceNow instance that are sent out in the Email NotificationsIssue You are unable to open the URL links of your ServiceNow instance that are sent out in Notifications.Upon clicking the link, the URL does seem to open with the correct address & it just keeps on loading but never loads the page. Steps to reproduce:Click on the link in the Email Notification received to you Email Client.(OR)You can also reproduce this by opening up an Email Preview and clicking the record link as well.CauseThis looks to be related to defect on service now side. Review: https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB1531357https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB1080228 The first article shares details regarding the current issue & the seconds article is regarding a couple of 2 properties.ResolutionAs summarized in the above 2 articles, you can set the below properties and validate. glide.uxf.msw.disabled=trueglide.polaris.sw_corejs.disable = true Also, as confirmed in the 2nd article, there is NO functional impact or loss of any features when these properties are set.Related LinksWe strongly suggest to do this in sub-prod instance first.