How to get data on KB breakdown widget on virtual agent dashboardSummaryConfigurations and setup required to get data on KB breakdown widget on virtual agent dashboardInstructions1. Create a topic with 'Text' user input and provide all mandatory fields. 2. Add a 'Topic Block' utility. 3. On topic block utility mention below. i) Topic block - Contextual search ii) Node name - Name iii) Context (String) - Sys ID of any search context record (Table - cxs_context_config) iv) Query (String) - Refer the input variable mentioned in 'Text' user input. 4. Add a 'Deflection' block from utilities. 5. On deflection utility mention below. i) Deflection Configuration - VA Default ii) Deflection Pattern - VA-Search-served iii) Activity table - kb_knowledge iv) Activity Ids - We need to add the respective article sys_ids. 6. Now initiate a chat with VA and trigger this topic. 7. It will display the knowledge search results. 8. Now wait for 15 minutes until the OOB schedule job 'Conversational Analytics ETL Process' is executed. 9. Navigate to table 'ssa_deflection_metric_activity.LIST'. 10. It should have recent search records added. 11. Open 'Virtual Agent Dashboard' from left navigator. 12. You can view the data on 'KB Breakdown' widget.