Unread messages display in the Virtual Agent on page refresh - Known Error

Unread messages display in the Virtual Agent on page refresh Description After ending a conversation with the Virtual Agent , If the user refreshed their page the virtual agent will start a new conversation automatically leaving unread messages in the chat.

Steps to Reproduce

1. In any Vancouver Instance navigate the to SP portal 2. Start a chat with the Virtual agent 3. End the chat then minimize the chat window. 4. Refresh the browser page. 5. Notice that the Virtual shows new messages though a new converstation was not started by the User.

Workaround This problem has been fixed. If you are able to upgrade, review the Fixed In or Intended Fix Version fields to determine whether any versions have a planned or permanent fix.