How to make the introduction banner in the Service Operations Workspace Re-appearIssue How to make the Service operations Workspace "Hello USER_NAME" banner reappear after closing it? ResolutionThe SOW header is controlled by the sow.incident.landing_page_header_collapsed user preference. If the user sets this property to false the banner will be shown again. Table: sys_user_preference Name: sow.incident.landing_page_header_collapsed