How to generate Universal Request records from record producers triggered in Virtual Agent with Now Assist in VA and Universal Request features enabledIssue With Universal Requests and Now Assist in VA features activated, for tickets created from record producers in Virtual Agent, the system default is to directly create the ticket in the actual record producer table like incident instead of in Universal Request table from where it is mapped to the actual record producer table.ReleaseVancouver, WashingtonCauseThis is the default system behavior out of the box. ResolutionTo create the ticket in Universal Request table and have it map to the actual table configured in the record producer, the UR certified (create_universal_request) field on the Record producer (sc_cat_item_producer table) record needs to be Checked, so that the ticket is created as a Universal Request versus only in the actual table.