Guideline | Problem Management - Enabling/Disabling Problem Management modelsProblem Management models, also known as Problem models were introduced as part of the Xanadu family release for the classic (UI16) experience and are supported in Service Operations Workspace (SOW) 6.0 or later. The Xanadu family release includes SOW 5.0 by default, and SOW 5.0 does not support Problem Management models. Therefore, Problem Management models are disabled by default in Xanadu. Before you opt-in to using Problem Management models, please refer to the documentation.